To continue to deliver on Red Hawk’s Doing it Better mantra, the company has launched a web-based Product Support request form similar to its Online Return form. On April 1, the new form will be found in the Dealer Resources section of the Red Hawk website at GolfCart.com.
Once submitted, the Product Support form will initiate a direct interaction with the Product Support team so that dealers can obtain quick answers to their installation and product questions. “The new page makes it easy for our dealers to upload all the relevant info relating to their support request, including the cart make and model and a description of the issue they are having,” said Gil Sadler, Product Technical Support Manager. “Even better, they can include supporting photos or video from their computer or cell phone to help expedite resolution.”
The Product Support team is available to respond to requests weekdays, 8 a.m. to 5 p.m. Eastern Time. Future plans include additional technical resources that will be beneficial to dealers during off hours, such as Frequently Asked Questions, tech bulletins and video demonstrations.
In this 20th Anniversary Year, the launch of Online Product Support signals Red Hawk’s continuing commitment to providing the best customer service in the industry.
Originally seen on Golf Car Advisor